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Paw Naturals
932 W Monroe St
Chicago, IL 60607
312 243 4080 phone
312 243 4149 fax
support@pawnaturals.com
 
For an immediate response, send us an email.  If you wish to call and we are unavailable, please leave a voicemail and we will get back to you within 24-48 hours.

Our Chicago Store is now open!
 
MON-FRI:  10:30 am - 7:30 pm
SAT-SUN:  10:30 am - 5 pm
Recycling Program
• Recycling Program
Order Status
• When will my order ship?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my order arrive?
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• I received the wrong product.
Shipping and Returns
• Can I pick up my order in person?
• Frozen/Raw Food Shipping Policy.
• Has my order shipped?
• When will my order arrive?
• How much is my shipping?
• How do I return my product?
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?



Need Help? Customer Service