Terms and Conditions We CANNOT accept returns on pet accessories (including carriers, travel gear, leashes, collars) or Raw/Frozen items. Return Procedure: You may return unopened and unused food products in original, sellable condition within 15 days of receipt for a refund equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by sending an email support@pawnaturals.com or by calling us at 1-800-492-5184. Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to: Paw Naturals 1200 W Monroe St #605 Chicago, IL 60607 Raw Food: Please note that for health safety reasons, we cannot accept returns of frozen raw food. All frozen raw food sales are final. Collars, Leashes, Harnesses, Car Seats and Carriers CANNOT be returned. Dog Apparel: We will accept returns only if the tags are still attached to the clothing. Mis-shipment: If you have received an incorrect item, please send an email support@pawnaturals.com or call us at 1-800-492-5184. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 15 day return policy period. Canned Food: We do not take returns on partial cases of canned food since they are available to order by the each. Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if UPS is late due to UPS error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it. Cancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee. Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account. Customer Pick Up: All orders for customer pick-up at our warehouse must be placed 24 hours in advance. We are not set up for walk-in orders, so please place the order online or via phone. You have 5 business days to pick up your order from receipt of our email stating it is ready, after which time the order will be cancelled. If an order is not picked up, you may incur a 15% restocking fee.

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